Please be advised that Health First is making arrangements to continue to meet your needs during this trying time. If you have questions or concerns you may reach us by calling our toll free phone number 1-877-667-7017.
When to Seek Care
If you would NOT typically go to the doctor for your symptoms then we encourage you to stay home. Use Tylenol/cough syrup as needed to treat your symptoms. This is a CDC recommendation to help reduce the spread of the illness. We ask that if you are exhibiting any respiratory symptoms that you call the clinic prior to coming in. Our staff will assess your symptoms and provide additional guidance. If you find yourself having difficulty breathing, please report to the nearest Emergency Department.
Visitor restrictions have been implemented for the safety of our patients and staff. We ask that patients coming to the health center for appointments come alone. If the patient is a minor or vulnerable individual, a parent/guardian may accompany them. If someone does accompany you we ask that they wait in their vehicle to limit exposure. No vendor appointments are being accepted at this time. We ask for your understanding during this time.
TeleHealth Virtual Visits
All locations are offering TeleHealth virtual visits to keep you healthy at home. Scheduling an appointment with your medical or behavioral health provider is easy! All you will need is a smart phone, tablet or computer, Internet access and a patient portal account.
If you do not have access to the Health First patient portal, please contact your Health First Clinic for assistance. This portal requires an email address and will be an important means of communication throughout COVID-19.
In Office Appointments
We realize that in person visits will still be required for some appointments. We ask that all patients wear facial masks upon entering the facility and practice social distancing. If you do not have a mask, one will be provided for you.
If you are elderly and/or have multiple medical problems, we encourage you to stay home. Contact your Health First Clinic and we will assist you with your regular medication refills.
Special Healthcare Coverage
During the COVID-19 State of Emergency, all individuals who need healthcare coverage should click here to access the presumptive eligibility application. This special coverage is temporary and ends on 6/30/2020 unless you submit an application for regular Medicaid. For application help, contact Tara Tapp-Kolodey, Outreach Enrollment Specialist at (270) 215-5017.
Protect Yourself and Others
- Stay home when you are sick.
- Avoid close contact with others.
- Practice proper hand hygiene. Wash your hands using soap and water, be sure to use friction when scrubbing for AT LEAST 20 seconds. Do not forget your thumb. Alcohol based hand sanitizer is effective against COVID-19 however, it must contain at least 60% alcohol.
- When using soap and water, be sure to use friction when scrubbing for AT LEAST 20 seconds. Once again, do not forget your thumb.
- Follow CDC guidelines